FAQ
Buffets
| For a full buffet, we'll provide food warmers that will keep your menu items warm for 3 hours indoors or 2 hours outdoors. We also supply the buffet tables, tablecloths, and skirting, as well as disposable wares like cutlery, plates, bowls (if necessary) and cups |
| The transit time between the truck and the buffet location can take anywhere from 10 minutes to 45 minutes, depending on the size and location of your venue. For example, transit time to the fifth floor of a building with no lift would be much longer than transit time to an outdoor location with a wide, clear path. Not counting the transit time between our delivery vehicle and the venue, it takes about half an hour to set up a full buffet. |
| This term indicates the time you expect to start serving your guests. For example, let's say that you have made arrangements for your guests to come out of a seminar at 12 p.m. Our suggestion is that you request a 11:30 a.m. ready time. We will then arrive earlier (depending on the complexity of the setup and the venue) and we will prepare everything by 11:30 a.m. leaving 30 minutes to sufficiently warm up the food and giving some leeway for unforeseen circumstances, like our unpredictable Singapore traffic and parking woes. |
| Yes. Our service includes the full table set-up with warmers, serving utensils, serviettes, garbage bags, tables, skirting and bio-degradable cutleries for your guests. |
| We give 1.5x of the number of pax you have ordered from us. |
Bento / Lunchbox
| Yes, bio degradable cutleries for bento meals are provided. |
| The minimum order for lunchboxes is 20 and the minimum order for bento meal is XX. |
Menu Items and Price
| Yes, we are halal certified |
| Place your orders based on the number of guests invited and include an additional of approx. 15% - 20% to cater as buffer if heavier consumption is expected. |
| Yes, you can but this can only be done for orders above 80 pax. |
Orders
| If you need to make changes to your order, you can call us at +65 6957 4566 at least 3 working days before your event date. Our sales consultants will be able to assist you. |
| Yes, you can do so if you inform us 2 working days in advance. For assistance, kindly email us at sales@pinesfood.com.sg or call our hotline +65 69574566. Please note that this is on a case by case basis |
Delivery
| Standard Delivery Fee: For Buffet: $40/trip For Packed Meals: $30/trip Odd-hours (between 12 midnight to before 7am): $60/trip Surcharge (additional to standard fee): CBD area: $10 No Lift access: $15 |